Refund and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags
• In its original packaging
• Accompanied by receipt or proof of purchase

Starting a Return

To start a return, contact us at info@allavi.co.uk.

Returns should be sent to:

If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Note: If your country of residence is not the United Kingdom, shipping may take longer than expected.

For any return questions, contact us at info@allavi.co.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Non-Returnable Items

The following items cannot be returned:

• Sale items
• Gift cards

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3-Day Cooling Off Period

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason without justification. The same condition requirements apply.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@allavi.co.uk.